سياسة الاستبدال والاسترجاع

The purchase invoice applies to exchange and return (very important) exchange policy: exchange period - 7 days from the date of purchase 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within the seven days following the date of receipt of the product, and he has no right to exchange the product after the seven days. 2- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the cost of shipping if he wants to exchange the product, and in international exchange, the consumer bears all shipping costs and delivering the product to the shipping company, and in case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. return policy: return period - 3 days from the date of purchase 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him by the store within the three days following the date of receipt of the product, and he has no right to do so after the three days. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs resulting from the return process, and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company, and in case of defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet.